Last Updated: 2021-01-28
We will replace broken frames at no charge during this 30-day warranty period if they were broken through normal wear and tear. We do not provide replacement screws for frames.
If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.
I want to return my glasses. How do I get an RA number?
If you need to return an item, follow the simple steps below:
Call, chat, or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.
These items must be included in package:
- The eyeglasses, and any accessories, in the hard plastic case that contained the glasses.
- A note with the RA# and a brief description of the issue that caused you to return the glasses.
- A copy of the prescription that the eye dr. provided, so we can inspect the glasses and determine if they were made according to the prescription.
Returns should be sent to the address provided with your RA number. To receive a replacement order, glasses must be returned in their entirety (frames, lenses, eyeglass case, etc.)
You must pay the shipping fee to mail the glasses to us. If the glasses are found to have a manufacturing defect, we will refund $2.50 of your shipping fee.